How to return a part
- Open your order under Account → Orders and choose Returns (or Withdraw from contract if you bought as a private person).
- Pick the part and the reason, answer the short questions about its condition and add photos of the part and of its packaging (not needed when the parcel never arrived).
- Print the free return label from your return page and stick it on the parcel. Hand the parcel over within 14 days.
- The seller scans the part's Partsyol label when it arrives and confirms it. You get your refund within 3 business days.
You can follow every step on your return page: when the label was made, when the parcel left, when it arrived and when your refund was paid.
You changed your mind
You don't need a reason. Within 15 days from the day after delivery (30 days for verified garages) you can return a part you no longer need, for free — whether you bought as a private person or as a business.
For that, the part has to come back just as it reached you:
- not fitted to a vehicle and not taken apart;
- undamaged and complete, with everything that came with it;
- with any oil, coolant or other fluid drained, and with the seal of an electronic part unbroken;
- packed well enough to travel.
Photograph the part and its packaging before you send it. Those photos protect you if the part is said to have come back different.
If the part comes back changed
- It was fitted to a vehicle, or taken apart.
- It is damaged, incomplete or otherwise not as you received it.
- Oil, coolant or other fluids were not drained, or the seal of an electronic part is broken.
- You chose it with your own vehicle details and those details were wrong.
Then the return label is not free, and the loss that the change caused is yours: the seller may take it off your refund — up to the part's full price — and has to tell you why and show photos. If you bought as a private person, your withdrawal still counts.
A business that returns a changed part needs the seller's agreement: the seller may refuse it, or take it back minus its costs and the part's loss in resale value.
None of this applies when the part did not work when it arrived: a faulty part, a wrong part or a part that doesn't match its listing is always free to return, with a full refund.
Faulty, wrong or not as described
A part that did not work when it arrived, a different part than the one you ordered, or a part that does not match its listing or its fitment information is always free to return, whatever condition it is in now.
Damage caused by fitting a part the wrong way, by misuse, by an accident or by normal wear is not a fault. If the seller believes that is what happened, it can dispute the return and Partsyol decides on the evidence of both sides.
After the first 15 days you can still report a faulty part under your legal guarantee; the seller then answers your claim before the return is arranged.
Electronic modules
Engine and body control units, immobilisers, instrument clusters, radios and similar modules often have to be programmed or adapted to your car before they work. That work, and what it costs, is yours — unless the listing says the module is guaranteed to work in your car.
A module that only needs programming is not faulty. Leave its tamper-evident seal intact until you are sure you are keeping it.
Your refund
We refund you within 3 business days after the seller confirms it received the part, or after the carrier confirms delivery back to the seller — whichever comes first. The money goes back the way you paid.
You get back the price of the part, minus any loss in value if it came back changed. If you bought as a private person and send back everything that came in one parcel, we also refund the standard delivery cost. There is no hidden fee that we keep.
If sending a part back would cost more than it is worth, the seller or Partsyol may refund you and let you keep the part.
Your right of withdrawal (private buyers in the EU)
If you bought as a private person you can withdraw from the contract. On your order page, choose Withdraw from contract, pick the parts (or the whole order) and confirm. We show you a confirmation straight away and also send it to you as a message, with the date and time of your withdrawal.
You can add the photos of the parts in the same step or later on each return page; the free return label is ready as soon as they are there.
Our 15-day free return is at least as generous as the legal withdrawal period of 14 days from receipt, so one return covers both.
Garages and other businesses
Businesses have no legal right of withdrawal, but on Partsyol they get the same free return for any reason: 15 days, or 30 days for verified garages (a garage account whose VAT number we have verified).
A changed part goes back only if the seller agrees (see above). For a business the delivery cost is not refunded on a change-of-mind return.
How returns are checked
Every part a seller sends carries its own Partsyol QR label, and sellers photograph the part when they pack it. When the part comes back, the seller scans the label; we match it to your order and put the dispatch photos next to your photos and the part that came back.
Accounts that return parts unusually often without a reason may be reviewed.
Damaged in transit or never arrived
If the parcel arrives damaged, refuse it or note the damage with the courier, take photos of the box and the part, and open a return with the reason Damaged in transit within 15 days. The return label is free and Partsyol handles the claim with the carrier.
If a parcel never arrives, open a return with the reason Never arrived within 30 days of dispatch.
If the seller disputes a return
A seller can dispute a return only with a reason and evidence — for example: the reason you gave is not right; the part is not in its original condition, incomplete or taken apart; it was not sent back; a different part came back or it has no Partsyol label; it was damaged by installation, misuse, an accident or wear; or a module only needs programming.
Partsyol then looks at the evidence from both sides — your photos, the seller's photos from packing and from arrival, the label scan — and decides within 10 business days: a full refund, a refund minus the loss in value, or no refund. Your refund waits until the decision.
Questions?
Write to us from your order page (Messages) — we answer every return question.
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